FAQ Delivery - return What are the fees and delivery times? If your order is above 35€, or if you order a subscription, the delivery fees are free. Otherwise, delivery costs are 3,50€ for the European Union. They amount to 10€ outside the European Union and are free of charge for any order of minimum 75€. Can I track my package? You can send us an enquiry to firstname.lastname@example.org.. Deliver outside Europe ? We deliver everywhere in the world! Can I deliver to an address other than my home address? You can deliver anywhere you want. You can mention a delivery address that is different from the billing address. What is the return and exchange policy? You have 14 days to return your order. Please send an email to email@example.com to exercise your right. My order has not been delivered, what can I do ? You can send us your order number at firstname.lastname@example.org and we will be happy to check it for you. Account How to create an account ? Go on razwar.com and click on "My account". Then, select the new client option and you will be able to fill in the mandatory fields. How do I login to my account? Go on razwar.com, click on "my account". Then, you will have to enter your email address and the password that you chose when you registered. How can I change my contact information? Log into your account and you will be able to change your personal information. I forgot my password... No panik! When logging in, click on "forgot my password" and an email will be send to the email address that you mentioned when you registered. Open this email, and change your password. Payment . What payment methods are available? The payment methods available are bank transfer, PayPal, Visa, Mastercard, American Express, Apple Pay, and Bancontact. Can I securely set up on the site? All information is encrypted, so you can buy and pay securely on our website www.razwar.com ! Growth Financial SA never receives the entire card number that you enter on www.razwar.com, or any information of you PayPal account. . Order I didn't receive the confirmation email... You can first check your spam. If it is still not there, you can contact us at email@example.com. My order has not been delivered, what can I do ? Please wait one week for your order to arrive. After this period, you can contact us at firstname.lastname@example.org . Subscriptions How often will I receive my slides? You will receive your blades every quarter with a subscription. What are the advantages of subscriptions? Shipping is always free on all subscriptions. Also, the more blades you use, the lower your price per box will be. . How many slides will I receive per quarter? This depends on your subscription formula! This can vary from one box to 4 boxes, depending on what you chose when you ordered your subscription. How long does the subscription last? You can cancel your subscription whenever you want. . Can a subscription be stopped during the year? Yes, you can cancel it whenever you want. My handle broke, what can I do ? If your handle broke within a few days after you received it, we will happily send you a new one. Products I have received a defective product, what can I do? If the product was defective when you received it or a few days after receiving it, we will send you a new one.