Find quick answers to all your questions about our products, services, orders and more.
📦 Orders and Deliveries
What are the delivery times ?
Our delivery times vary between 5 to 10 working days depending on your location.
How to track my order ?
A tracking number will be sent to you by email as soon as your order is shipped.
Can I modify my order after placing it?
Changes are possible within one hour of purchase. Please contact our customer service promptly.
Can I deliver to an address other than my home?
Quite. We deliver your order to the desired address: to your work, to your family, or to your neighbors. You simply specify this during the ordering process.
You can therefore specify a different delivery address and billing address.
I did not receive my order. What to do?
You should allow 5 to 10 days for your order to be delivered. If after this time it has still not arrived, please contact our after-sales service via firstname.lastname@example.org. However, you have the possibility before that to track your package by contacting this same service who will be happy to provide you with information.
What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers.
Is online payment secure?
Yes, we use SSL encryption to ensure the security of your transactions.
🔁 Returns and Refunds
How to return a product ?
We accept returns within 14 days of purchase. Although return costs are the responsibility of the buyer, we do everything we can to guarantee your satisfaction. For cosmetic and shaving products, a hygiene fee of 50% of the product value applies, in order to maintain strict safety and hygiene standards.
How long will it take for me to receive my refund?
Refunds are made within 14 days after receipt and verification of the returned product.
How do I choose the right product for me?
View our buying guides and product descriptions or contact our customer service for personalized advice.
Are the products guaranteed?
Yes, all our products come with a 2-year warranty.
How does the subscription work?
The subscription allows you to regularly receive your razor blades directly to your home, without having to think about it. You choose the delivery frequency according to your needs and can change or cancel at any time.
Can I change the frequency of my subscription?
Yes, you can adjust the delivery frequency at any time from your customer area, so that the subscription adapts perfectly to your use.
How do I cancel my subscription?
Canceling the subscription can be done in a few clicks from your customer account, without any penalty or hidden costs. You have total control.
📞 Support and Contact
How to contact customer service?
By email, telephone, or via our live chat on the site.
What are the customer service hours?
Our customer service is available from 9 a.m. to 6 p.m., Monday to Friday.