FAQs

Find quick answers to all your questions about our products, services, orders, and more.

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What are the delivery times?

Our delivery times range from 5 to 10 business days depending on your location.

How can I track my order?

A tracking number will be sent to you by email as soon as your order is shipped.

Can I modify my order after placing it?

Changes are possible within one hour of purchase. Please contact our customer service promptly.

Can I have the delivery sent to an address other than my home?

Absolutely. We deliver your order to the desired address: your workplace, your family, or even your neighbors. You simply specify it during the ordering process.

You can therefore provide a different shipping address and billing address.

I have not received my order. What should I do?

You should allow 5 to 10 days for your order to be delivered. If it has not arrived after this period, please contact our after-sales service at info@razwar.com. However, you can also track your package beforehand by contacting the same service, which will be happy to assist you.

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What payment methods do you accept?

We accept credit cards, PayPal, and bank transfers.

Is online payment secure?

Yes, we use SSL encryption to ensure the security of your transactions.

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How do I return a product?

We accept returns within 14 days of purchase. Although return shipping costs are the responsibility of the buyer, we do everything possible to ensure your satisfaction. For cosmetic and shaving products, a hygiene fee of 50% of the product value applies to maintain strict safety and hygiene standards.

How long will it take for me to receive my refund?

Refunds are processed within 14 days after receipt and verification of the returned product.

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How do I choose the right product for me?

Check out our buying guides and product descriptions or contact our customer service for personalized advice.

Are the products guaranteed?

Yes, all our products come with a 2-year warranty.

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How does the subscription work?

The subscription allows you to receive your razor blades regularly delivered directly to your home, without having to think about it. You choose the delivery frequency according to your needs and can modify or cancel at any time.

Can I change the frequency of my subscription?

Yes, you can adjust the delivery frequency at any time from your customer area, so that the subscription perfectly fits your usage.

How do I cancel my subscription?

Subscription cancellation can be done in just a few clicks from your customer account, with no penalties or hidden fees. You have full control.

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How can I contact customer service?

By email, phone, or via our live chat on the website.

What are the customer service hours?

Our customer service is available from 9 AM to 6 PM, Monday to Friday.